Purpose:

• To identify usability issues and improve user experience.
• To gather feedback on how real users interact with a product, such as a website, app, or software.

Participants:

• Selected based on the target audience for the product.
• Typically involves real users who represent the end-users of the product.

Test Scenarios:

• Users are asked to perform specific tasks that are representative of real-world use.
• These tasks should cover the core functionalities of the product.

Metrics:

• Success Rate: The percentage of tasks users complete correctly.
• Time on Task: How long it takes users to complete tasks.
• Error Rate: The number of errors users make while completing tasks.
• Satisfaction: User feedback, often collected through post-test questionnaires or interviews.

Methods:

• Moderated Testing: A facilitator guides users through the tasks and can ask follow-up questions.
• Unmoderated Testing: Users complete tasks on their own, often remotely.
• In-Person Testing: Conducted in a lab setting where observers can watch users directly.
• Remote Testing: Conducted online, where users participate from their own environments.

Tools:

• Screen Recording Software: To capture users’ interactions with the product.
• Analytics Tools: To gather quantitative data on user behavior.
• Surveys/Questionnaires: To collect qualitative feedback from users.

Analysis:

• Observing where users struggle or succeed.
• Identifying patterns in user behavior.
• Comparing the performance of different design versions (if applicable).

Reporting:

• Summarize findings, highlighting major usability issues.
• Provide actionable recommendations for improving the product.
• Use visual aids like heatmaps, charts, and videos to illustrate findings.